Onsite Data Driven Leadership / Lean Six Sigma Training for Service Industry Professionals

Seize the day; Shape the future! We believe in establishing a firm base, then ensuring that everything we do supports a Vision and Strategic Goals. Companies are constantly seeking ways to improve their processes, reduce waste, and enhance customer satisfaction. One effective approach to achieving these goals is through Data Driven Leadership / Lean Six Sigma training. This training equips professionals with the tools and techniques needed to streamline operations and drive continuous improvement.

JohnRTiffanyLLC will also provide Bid and Sales Support, Transition Support, and Contract Management / Operational Excellence support.  The consultants who serve with johnrtiffanyLLC are primarilly the seasoned experts who served with Sodexo NA BIGS.

DDL/LSS:  Training and belt certification, consulting, and onsite support for Data Driven Leadership and Lean Six Sigma.

Bid and Sales Support:  Providing strategic bid support to help new units or locations to open with predictable costs, effective resources, and operational profitability.

Transition Support:  Providing strategic transition support to help new accounts to open faster and with higher profitability.

Contract Management / Operational Excellence:  Providing teams of specialists to conduct onsite evaluations, making recommendations to help improve account profitability, service quality, and providing assistance in critical account retention efforts.  This includes onsite and virtual engagements for contract reviews and 3-Way Match, to improve overall financial performance.

In this blog post, we will explore the benefits of onsite DDL/LSS training specifically tailored for service industry professionals. We will examine what DDL/LSS is, why it is essential for the service sector, and how onsite training can make a significant impact on your organization.

What is Data Driven Leadership in relation to Lean Six Sigma?

Lean Six Sigma is a methodology that combines two powerful approaches: Lean and Six Sigma.

• Lean focuses on eliminating waste and improving flow in processes. It emphasizes creating value for customers by streamlining operations and reducing unnecessary steps.

  
  

• Six Sigma aims to reduce variation and improve quality. It uses data-driven techniques to identify defects and implement solutions that enhance performance.

  
  

Together, these methodologies create a robust framework for improving processes, increasing efficiency, and delivering higher quality services.

Data Driven Leadership adds Business Analytics and Decision Making Theory to selected LSS skillsets, resulting in a Leadership Training program that better fits the services industry, in contrast to LSS programs, which tend to apply to manufacturing and to the collecting of "low hanging fruit." DDL shifts the approach from Tactical, reactive problem resolution to Operational and Strategic planning and execution that helps to grow the business and shape the strategic, competitive environment.

Why DDL/LSS is Essential for the Services Industry

The service industry faces unique challenges that make DDL/LSS particularly relevant. Here are a few reasons why service professionals should consider this training:

1. Customer Expectations: In a competitive market, customers expect high-quality service with minimal delays. DDL/LSS helps organizations meet these expectations by improving service delivery.

   
   

2. Cost Reduction: By identifying and eliminating waste, companies can reduce operational costs. This is crucial in the service industry, where margins can be tight.

   
   

3. Employee Engagement: DDL/LSS encourages a culture of continuous improvement. When employees are trained in these methodologies, they become more engaged and empowered to contribute to process improvements.

   
   

4. Data-Driven Decisions: DDL/LSS relies on data analysis to drive decisions. This approach helps service organizations make informed choices that lead to better outcomes.

   
   

5. Sustainability: Implementing DDL/LSS can lead to more sustainable practices. By reducing waste and improving efficiency, companies can minimize their environmental impact.

   
   

Quantifiable Benefits of Onsite (in-person) Training

The data demonstrate that onsite training is more effective than online training. Eleven years of data were collected on DDL/LSS support johnrtiffany has provided to one of the top 20 largest companies in the world. In-person and online training options were provided for entry-level (YB) training.

For on-line students, 21% of online students did complete the project performance requirements necessary to achieve Certification; 79% did not complete the project performance requirements necessary to achieve Certification.

For in-class students, 75.2% of the students did complete at least one project required to achieve Certification; 24.8% of students did not.

The average Return on Investment for YB students, including the headcount for those who never completed a project, was over $25.8K; the average ROI for a Green Belt holder was over $46.5K, and the average ROI for BB was over $2.669M.

Anecdotally, think back to any online or mail-order Belts you know. Was the training worth it? Did the training result in an impressive Return on Investment? Was the on-line belt holder a better leader for having done the onine training?

On-site DDL/LSS training offers ROI advantages for service industry professionals.

Additional advantages of on-site training include:

Immediate Application

When training occurs onsite, participants can immediately apply what they learn to their daily work. This hands-on approach reinforces learning and helps teams see the impact of their efforts in real-time.

Team Cohesion

Onsite training fosters teamwork and collaboration. When employees learn together, they build stronger relationships and a shared understanding of DDL/LSS principles. This can lead to more effective implementation of improvements.

Enhanced Engagement

Onsite training can be more engaging than traditional classroom settings. Instructors can use interactive activities and real-world examples that resonate with participants, making the learning experience more enjoyable.

Real-World Examples of DDL/LSS in the Services Industry

To illustrate the effectiveness of DDL/LSS in the services industry, let's look at a few real-world examples:

Example 1: Healthcare

As Master BB, I was called in to improve Room Kept Clean third-party survey scores at a large mid-West hospital. Possible scores ranged from 1 to 100. The supported company, with two years of data, had a mean score of about 45 with a standard deviation of about 19. Performance had huge variation. I applied DDL methods and raised the mean score to over 73. Over the next 1.5 years, during which I trained the on-site staff in DDL/LSS, the standard deviation for Room Ket Clean scores was reduced to less than 3. Performance scores became higher and more predictable, resulting in higher Government reimbursements to the hospital for services.

Example 2: Manufacturing

A YB student, trained by me, while walking through a manufacturing facility, a maker of personal beauty products and household cleaners, observed that a facility staff workers were collecting waste each evening, mostly cardboard and paper. The annual cost for collecting the waste was over $371K per year. The student found a recycling company that would collect the same waste at no charge and pay for it by the pound, resulting in a positive annual cash flow, the first year, of $338.8K, for a net gain of over $709K for the first year.

Example 3: Logistics, Repair and Return

A surveillance network in South America, put in place by a North American company, was losing serveral million dollars per month due to the expense in repairing and returning electronic components that would periodically fail at any of several remotely placed stations. After three teams of BBs had failed to correct the problem, a team led by me, was sent. Under my direction, our team used the Complex Issues Leverage Matrix to make sense of the complex problem. A solution set was enacted that drastically reduced the repair and return time and associated costs. A savings of $2.5 million dollars per month for the next six months was projected. In six months, the finance manager stated that the amount of savings, which went directly to profit, was over $6M per month.

Example 4: Contract Negotiation

A Senior VP asked me to examing the terms and conditions for her company paying a performance penalty or receiving a performance bonus every quarter. Her company supported a large hospital system by providing Environmental Services (ES) and Food Services (FS). The hospital received an "Overall Hospital Score," based on patient surveys, that was reviewed each quarter. The Hospital claimed that the Overall score was determined by the ES and FS scores, and the SVP's national data analyst agreed, stating that ES and FS scores typically do determine Overall Hospital scores. If the Overall score was over 70; the VP's company received a bonus; if under 70, she paid a penalty. She paid a penalty, often $1M, nearly every quarter. I reviewed several factors that contributed to the Overall Hospital Score, at that particular hosptal group, including physician-patient interaction ratings, nurse-patient interaction ratings, environmental services, food services, admissions efficiency, and several additional variables. Doing a simple multiple linear regression analysis, I reported that the data clearly demonstrated there was little to no relationship between the Overall score and either the ES or FS scores. My analysis showed that 98% of the Overall score was determined by its linear relationship to the nurse-patient interaction score. The SVP re-negotiated her contract.

How to Get Started with Onsite DDL/LSS Training

If you are considering onsite DDL/LSS training for your team, here are some steps to get started:

1. Assess Your Needs: Identify the specific challenges your organization faces. This will help you determine the focus areas for the training.

   
   

2. Identify the personnel in your organization who are most capable of solving the problems if properly trained.

   
   

3. Schedule the Training: Work with johnrtiffanyLLC to plan the training sessions at a time that works for your team. Consider breaking the training into smaller sessions to allow for better retention.

   
   

4. Encourage Participation: Promote the training within your organization. Encourage employees to actively participate and share their insights.

   
   

5. Follow Up: After the training, continue to support the trained personnel and their teams in applying DDL/LSS principles. Keep in mind that johnrtiffanyLLC certifies only trained personnel who have applied what they were taught to achieve a company goal.